We have just received the GM Vet 1 credentials, we open the browser, and the login screen displays three fields whose logic we do not understand. This moment of uncertainty is experienced by most veterinary teams during their first handling of the software. GM Vet 1 operates entirely online, without local installation, which simplifies deployment but requires mastering a few specific steps from the start.
Technical prerequisites before the first connection to GM Vet 1
Before even typing the GM Vet 1 URL, we save time by checking three hardware points. The software runs in a standard web browser (Chrome, Firefox, Safari, Edge). No need for a powerful workstation, but a stable internet connection is the real limiting factor, especially in rural areas where some veterinary clinics still rely on modest bandwidth.
GM Vet 1 works equally well on Mac, PC, or Linux, since everything goes through the browser. No third-party software to install, no updates to manage manually: backups and updates are performed in real-time on the server side. Therefore, we can focus on business configuration rather than IT maintenance.
A often overlooked point: access rights management. Each user (veterinarian, ASV, substitute) has a profile with access rights tailored to their role in the organization. The clinic administrator must create these profiles before the team connects. To delve deeper into this initial configuration, there is a detailed guide on connecting to GM Vet 1 on Animalya that covers the step-by-step setup.
Setting up the veterinary structure from the first access
Once connected, GM Vet 1 displays a home screen that provides access to several areas: clients and patients, accounting, inventory, communication, statistics. The temptation is to explore everything at once. It is recommended to start with the setup of the structure, as this conditions everything else.
Clinic information and pricing policy
The first reflex is to fill in the clinic’s contact details, hours, and especially the pricing grid. GM Vet 1 allows for detailed management of discounts and rates by type of procedure, by species, or by client. Properly configuring this aspect from the start avoids having to revisit hundreds of invoices later.
If the structure manages multiple sites, GM Vet 1 allows for setting up an additional site in just a few minutes. Client and patient files are then shared between sites without the need for a dedicated local network.
Creating user accounts
Each team member needs their own identifier. The administrator defines the rights according to the position: an ASV does not necessarily have access to the same modules as an associate veterinarian. This step protects data confidentiality and allows tracking who performed which operation.
- Full veterinarian: complete access to all areas (consultation, billing, statistics, setup)
- ASV or auxiliary: limited access to appointment management, inventory, and current billing
- Substitute or student: restricted access to patient files and daily procedures, without modifying the structure’s parameters
Feedback varies on this point depending on the size of the clinic, but configuring rights from day one avoids urgent corrections when activity is at full swing.
Mandatory training on veterinary management software
It is often forgotten, but training a new employee on GM Vet 1 is not a bonus: it is a legal obligation. Article L.6321-1 of the Labor Code requires the employer to ensure the adaptation of the employee to their position, including digital tools. The time spent training on the software counts as effective working time and must be compensated.
The competency frameworks for specialized veterinary auxiliaries explicitly mention the use of veterinary management software (GM Vet, VetESS) as a skill expected from the beginner level. Planning one to two hours of support during the first connection is not a luxury; it is an investment that accelerates the team’s autonomy.
Common mistakes during the first setup of GM Vet 1
Some mistakes consistently occur among new users. Knowing them in advance saves considerable time.
- Forgetting to set up automatic reminders (vaccines, unpaid bills, treatment follow-ups) when GM Vet 1 has a dedicated module with channel options: SMS, email, or mail
- Leaving the default document templates without personalizing them to the clinic’s habits, which forces manual re-entry of each prescription
- Not activating the connection with the clinic’s Webveto site, while the direct interaction between GM Vet 1 and the website simplifies online appointment booking
- Ignoring the performance indicators available in the statistics module, which allow tracking activity from the first weeks
The GM Vet technical support remains accessible by phone to resolve situations. Technical delegates also intervene on-site for more complex cases, which distinguishes GM Vet 1 from solutions where one finds themselves alone in front of the screen.
Daily use after the setup
Once the setup is complete, the standard workflow in GM Vet 1 follows the client’s journey: from creating the patient file to billing, including consultation and prescription. The interface is designed so that each step flows without excessive navigation between modules.
The training network offered by organizations like Centravet or Univet regularly organizes thematic sessions (reminders, inventory management, client communication) that allow for progress after the installation phase. These trainings target both beginner veterinarians on GM Vet and experienced ASVs who want to optimize their habits.
The current pressure on veterinary recruitment makes a quick and structured onboarding on GM Vet 1 even more relevant. A substitute or new collaborator who masters the software from their first day of work represents an immediate operational gain for the entire clinic.
